Refund policy
Welcome to PureIceNest. Your satisfaction is our highest priority. If you are not completely satisfied with your purchase, we're here to help with a simple and hassle-free return process.
30-Day Free Returns
We proudly offer FREE returns within 30 days from the date your order is delivered.
To qualify for a return:
- The item must be returned within 30 calendar days of delivery.
- The product should be unused or only lightly used.
- The item must be returned with its original packaging whenever possible.
- Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Clearance or final sale items
- Personalized or customized products
- Items damaged through misuse, negligence, or improper care
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Photos showing the product and packaging
We will gladly replace the item or issue a full refund at no additional cost.
Refund Process
After we receive and inspect your returned item, we will notify you regarding the approval of your refund.
If approved:
- Refunds are issued to your original payment method.
- Processing typically takes 5–10 business days, depending on your payment provider.
Exchanges
We gladly replace defective or damaged products. If you need a replacement, please contact our support team.
Order Cancellation
Orders may be cancelled free of charge before shipment.
Once an order has been shipped, it cannot be cancelled but may still qualify under our return policy.
Return Shipping
We provide free return shipping for eligible returns approved under this policy.
Contact Us
PureIceNest
Website: https://pureicenest.shop
Email: support@pureicenest.shop
Phone: +1 604 594-0259
Address:
128-13888 70 Ave
Surrey, BC V3W 0R8
Canada